TCDA
Tom Coombs Data & Analytics

Customer Health & Support — FY2024

Demo · CloudCore (synthetic data) · Last refreshed: loading… · health snapshots · support SLAs
Year
Segment
Customer Health Distribution
Latest quarter · share of customers
Support Volume vs. SLA
Tickets opened (bars) · % resolved ≤7d (line)
Tickets by Severity
Full year · tickets opened
Avg Resolution Time
Days to resolve · monthly, ticket-weighted