Tom Coombs
Data & Analytics
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CloudCore
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Customer Health & Support
Customer Health & Support
— FY2024
Demo · CloudCore (synthetic data)
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health snapshots · support SLAs
Year
Segment
Customer Health Distribution
Latest quarter · share of customers
Support Volume vs. SLA
Tickets opened (bars) · % resolved ≤7d (line)
Tickets by Severity
Full year · tickets opened
Avg Resolution Time
Days to resolve · monthly, ticket-weighted